We achieve our mission by exhibiting these values + competencies:
Compassion
Treat owners with respect, honesty and compassion
Treat animals as if they were our own
Treat others with kindness and understanding
Customer Service
Provide services in a clean, safe, and friendly environment
Educate clients in all aspects of animal care and ownership
Increase public awareness
Culture
Work as a team and complement each others' talents and retain a positive attitude
Consistently uphold the mission and values of Bilmar Veterinary Services.
Seek, offer and accept constructive feedback
Excellence
Provide highest quality care
Maintain the highest standards in medical and surgical services
Exceed client expectations
Critical Thinking
Use common sense in everyday business matters
Address clients' concerns with timely, accurate information
Be knowledgeable as to where to obtain accurate information
Stay up to date in medical practice through continuing education
Communication
Exhibit a professional attitude at all times
Communicate clearly with clients (using non medical terminology) with timely, accurate information
Communicate effectively with co-workers and doctors, relaying information necessary to provide quality services
